Workers are avoiding Artificial Intelligence (AI) due to fears of being labeled as ‘cheating’ by their employers, according to recent research. The study, conducted by Lifeline IT, found that over two-thirds of businesses do not use AI applications at work, with 27% citing concerns about appearing dishonest as a key reason.
Lifeline IT, a technology services company, conducted this research to explore IT habits and challenges in the workplace. Following the findings, they are now offering expert advice on AI use, focusing on security and data management issues.
In the UK, approximately one in six organizations (432,000) have adopted some form of AI technology. However, government statistics reveal that half of adults have never used AI, and only 45% have used it minimally.
Adam Woolf, founder and director of Lifeline IT, commented: “Despite AI being a significant technology for the future, there is still apprehension due to a lack of understanding. I advise businesses and their employees to explore platforms like Chat GPT, Microsoft Copilot, and Google’s Gemini to understand their capabilities. At Lifeline IT, we offer specialized guidance on these systems, particularly concerning potential security and data risks. It’s crucial not to rely solely on AI, just as you wouldn’t only use Google search results without further verification.”
The survey also highlighted challenges with existing IT tools. Despite the widespread use of video conferencing, nearly one-third of respondents reported difficulties with platforms such as Microsoft Teams and Zoom. Additionally, 24% struggled with creative tools like Adobe, and 56% had not received training on these systems.
Password issues were the most frequent IT problem for employees (26%), followed by internet connectivity issues (25%). Workers felt most secure working from home (47%), compared to their workplace (34%).
Daniel Mitchell, co-founder and director of Lifeline IT, noted: “The response regarding home versus office working was surprising. While home may seem secure, it often lacks the robust security systems found at work, making it a potential target for cyber threats.”
The annual Lifeline IT survey, which covers a range of businesses from large corporations to sole traders, also revealed:
- 70% of respondents consider IT crucial to their business, while 29% see it as quite important.
- 97% believe it’s essential for their IT provider to understand their business.
- 63% frequently work in their personal time, with 87% using personal devices for work-related tasks.